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Digital Transformation & Customer Engagement Services

Digitally transform your organization by deploying self-service technologies to provide convenience and a personalized experience to customers, while reducing costs internally.

Digital Transformation Strategy & Services

Datavail experts work with our clients to develop a process of continuous improvement as we solve business problems with technology and applications.

What is Digital Transformation?

It is the strategic implementation of digital technologies to improve processes and productivity, deliver better customer and employee experiences, create efficiencies, and save time and resources. Digital transformation incorporates a variety of technologies, tools, solutions, and processes to accomplish these.

The result is both powerful and profitable. We tailor personalized customer experiences that lower internal servicing costs while driving improved satisfaction and retention.

But we know that digital transformation doesn’t happen all at once. Our team helps organizations evolve from legacy technology and silos of information across departments, applications, and platforms to a modern customer-centric, self-service enabled experience.

Datavail’s Digital Transformation Strategy Services include:

  • Strategy & Customer Journey Mapping
  • Digital Engagement Consulting
  • Application UX/UI Design
  • Mobile Transitions
  • Customer Service Application Integration
  • Application Testing & Roadmaps

Digital Transformation With Datavail

Our unique process, team of experts, and mobile-first approach drive measurable results for clients. Significant cost-savings is realized through reduced operational and management costs, lower IT infrastructure costs, and improved use of digital solutions.

Results from past projects include:

30% increase

in use of self-service system by customer base

20% increase

in e-billing adoption drives savings over paper mail

65% reduction

in call center inquiries after self-service implementation

15-20% reduction

in call center costs

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Case in Point: Utilities Self-Service

The utility industry landscape is changing with aging infrastructure, more distribution energy resources and renewables, more need for demand management and therefore, a need for stronger utility-customer ties. Done right, customer self-service applications can strengthen your customer relationships and help you navigate the industry changes ahead.

World-Class IT at a Fraction of the Cost

Creating exceptional customer experiences takes an entire team of specialists. Utilize Datavail’s team of experts in the following areas:
  • Enterprise Architects
  • Software Developers
  • Web Developers
  • User Interface (UI) Design
  • User Experience (UX) Design
  • Business Analysts
  • Quality Assurance
  • Project Managers
  • Solution Specialists (SAs)
Interested in learning more? Submit the form on this page to speak to a digital transformation expert to learn how Datavail’s customer engagement and self-service solutions can lower internal servicing costs while driving improved satisfaction and retention.
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7 Must-Have Office 365 Apps for Digital Transformation

Transforming your organization – that’s the potential offered by Office 365. It can help you get to a digital workplace making your organization more agile.

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