Enterprise Resource Planning (ERP) Services
As enterprise applications have become more critical, they have also become more complex
The introduction of service-oriented architectures, agile development processes and DevOps are all causing applications to sprawl and increase in complexity, while also increasing the rate new applications are rolled out and changed.
Downtime of business critical applications has a direct impact on a business’ top and bottom line. When application outages occur, it is imperative that IT operations, and application and network teams, can detect, isolate and fix the problem as quickly as possible. It can often take days, if not weeks, to isolate and fix performance problems. Problems are often only discovered after end users contact the service desk.
Failure or delay in finding and fixing recurring and persistent performance problems negatively impact end-user satisfaction and productivity.
ERP Solutions & Expertise
Datavail’s Application Management Services (AMS) provides full support for Oracle ERP Cloud, PeopleSoft, Oracle E-Business Suite (EBS), JDEdwards, and more. Our well-defined methodology, and custom-developed set of processes, policies, procedures, standards and templates help optimize system performance and lower the cost of your IT investment. We also provide Oracle ERP Functional Support.
- Reassurance that your mission critical systems are stable, optimized, reliable and monitored 24x7x365
- Complete 360 service implementation/upgrade, application lifecycle management, and hosting
- Oracle Platinum Partner with specializations in PeopleSoft
- Diversely qualified across on-premises and cloud PeopleSoft products from both the application and infrastructure points of view
Datavail’s ERP Offerings
Every company has unique requirements, so we develop and tailor a support model to meet your needs in the most efficient and effective manner possible. From augmenting your support staff to providing a remote (on-shore or off-shore) delivery model, we align our resources with your core ERP strategy in order to best manage costs and improve service levels.
Datavail’s AMS offerings encompass:
- Service Desk support
- PeopleSoft security administration and audit support
- Batch processing
- Interface management
- Technical break/fix
- Tax updates
- Performance monitoring
- Security maintenance
- System administration
- Applying maintenance packs
These services help reduce ticket volume and response times, reduce resolution time, and increase system stability and performance.
Ready to improve your operations? Fill out the form to the right to speak with a PeopleSoft or Oracle EBS professional.
Call us at: 877-634-9222
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Datavail is an Oracle Partner with 17 specializations backed by a dedicated team with expertise in consulting, implementations Oracle EPM Cloud and Hyperion performance management via our APM software solution.