Blog

How the Digital Workplace Is Evolving

You could say that the digital workplace started back in the late 70s and 80s, when personal computers changed the workplace forever. There have been many changes since then, but we’re now on the brink of another revolution.

How to Customize SharePoint to Create a Powerful Intranet: Part 2

SharePoint can store a large amount of information, if employees can’t find the documents they need quickly, usage of the system will decrease quickly.

Building a Digital Bridge: Three Utilities That Transformed the Digital Customer Experience

Find out about why building a digital bridge for utilities customers isn’t optional, and industry customer engagement success stories.

How to Get Feedback from Customers

Gathering customer data requires a careful approach to asking your customers for information without driving them away.

Redefining the Customer-Centric Utilities Company in the Age of Distributed Energy Resources

The key to a successful DER implementation strategy is in improved customer relationships, including the adoption of successful tools for self-service.

The Cost of Ignoring the Future of Self-Service Customer Support

Everyone knows that customer service is important for business. In today’s digital world, the definition of what constitutes great customer service is changing.

Tips for Analyzing Customer Data to Improve Marketing

Customer data is vital to organizations’ marketing efforts. You have the data, but what do you do with it? New blog provides tips.

Content Migration Part 2 – How to Succeed

You’ve planned the content migration in Part 1 of the blog series. Now it’s time to review the tools and techniques for success for your SharePoint migration.

Content Migration Part 1 – What is it?

New blog author Jason Wong takes on content migration in two-part blog series. He’ll discuss the five steps needed to put a plan in place.