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Why Datavail as Your ServiceNow Partner?

By strategically automating with ServiceNow, Datavail saw a 250% ROI within the first year.

This experience prompted us to create a ServiceNow practice that is mid-market focused, delivering fixed-fee onboarding, rapid implementation, and ongoing support.

Customer Turned Partner

At Datavail we have run our business on ServiceNow since 2014, we believe the platform is a game changer enabling business process optimization. Consequently, we decided to leverage our expertise and world-class managed service delivery model to establish a client facing ServiceNow practice. Datavail full-service offerings are designed to minimize your TCO while maximizing value. Our focus is to help our clients REALIZE the benefits of ServiceNow, not just implement the technology. We start with fixed price implementation, highly efficient DevOps for enhancements, and deliver ongoing 24×7 Virtual Administration like no other provider, giving our clients peace of mind. Have Datavail manage your ServiceNow environment, so you can optimize your business.

What exactly is a ServiceNow partner and why is Datavail different?

ServiceNow partners take pride in their partnership with ServiceNow, many are not focused on their partnership with the client. Datavail maintains a strong level of expertise and certification in ServiceNow, but we focus on the partnership with our clients. ServiceNow is a highly capable and powerful platform, a focus on the realization of benefit is essential to the efficient and cost-effective use of the platform. This is where Datavail excels.

Expert Shared Services for ServiceNow

We have built a sophisticated global delivery model with multiple tiers of delivery to maximize value and minimize response time for our customers.

DevOps Approach

Datavail as both, a provider & consumer of ServiceNow platform, is keenly aware that there is a big difference between ServiceNow technical deployment completion and a successful project. Datavail’s approach to ServiceNow projects reflects a DevOps method. Development and OPS have critical collaborative roles in every cycle of implementation.

Hybrid Delivery Model

Over the last 10 years we have “cracked the code” on how to provide high quality, intimate, low cost services using a hybrid on and offshore model. Start with seasoned client focused onshore teams and tie them together with highly talented accountable offshore teams (our own full-time employees) with world class delivery systems.

Flexible Yet Efficient
  • Use Datavail the way that works for your organization
  • Fixed Price Implementation – Complete responsibility for your ServiceNow environment
  • DevOps – Integrated with your team
  • Virtual Admin/DevAdmin – Routine and off-hour work to improve your quality of life

Contact Us

Call us at: 877-634-9222

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Featured Resource

Datavail Achieves 250% ROI with ServiceNow

Learn how Datavail used ServiceNow to improve operating margins and decrease prices to customers.

Let Datavail Manage ServiceNow – You Focus on Your Business

We aim to minimize your TCO for ServiceNow with a results oriented approach. Most ServiceNow partners talk about module implementations and new features and functions, but leave you to figure out how to integrate and maintain this powerful platform.

Datavail teams provide complete operations support from implementation, to business process integration and transition planning. Starting with highly cost effective implementation and enhancements, Datavail managed services provide our client 100% accountability by taking responsibility for your ServiceNow environment. Datavail is a true partner for your ServiceNow journey.

ServiceNow Projects – More Than a Technology Change

Our clients desire to solve a number of issues and improve various business processes as a result of the ServiceNow implementation. In order to achieve these various goals, Datavail proposes a phased approach in the spirit of “crawl, walk, run”.

ServiceNow projects differ from typical IT technology projects in many ways.

Not Just Tech

Technical ServiceNow development completion is not the end of a project, but the beginning of the “realization” phase, the phase in which real business benefit is achieved.

Change Agent

ServiceNow related projects inherently introduce significant change to business processes and/or behavior.

Beyond IT

ServiceNow projects frequently involve organization members far beyond the IT group alone.

Change Tolerance

Careful consideration of organizational “appetite for change” is a vital part of project planning – plans must take into consideration logical groupings of features that will allow for user training and adoption.

User Adoption

How well new features are organized, and users trained can have an impact on not only perception of the system, but on the business, value realized; enthusiastic user adoption is a key to business value attainment.

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