White Paper

Managing Distributed Energy Resources: Utilities Can't Do it Without Customers

Managing DER: Utilities Can't Do it Without Customers

As distributed energy resources (DER) like rooftop solar proliferate, utilities will increasingly deal with business and grid impacts of co-generation and two-way power flows. Flat or declining load growth, voltage excursions, duck-curve load profiles and more are making the need for demand management programs increasingly crucial.

In other words, utilities will need customers to help keep the grid strong. That means customer relationships have become more important than ever.

Counterintuitively, self-service options are one way utilities can strengthen those relationships by raising customer satisfaction. This white paper explains why DER are making demand management a priority and how self-service options have helped utilities save money while bolstering customer ties.

Utilities Self-Service

The utility industry landscape is changing with aging infrastructure, more distribution energy resources and renewables, more need for demand management and therefore, a need for stronger utility-customer ties. Done right, customer self-service applications can strengthen your customer relationships and help you navigate the industry changes ahead. Learn more.