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Managing Distributed Energy Resources: Utilities Can't Do it Without Customers
As distributed energy resources (DER) like rooftop solar proliferate, utilities will increasingly deal with business and grid impacts of co-generation and two-way power flows. Flat or declining load growth, voltage excursions, duck-curve load profiles and more are making the need for demand management programs increasingly crucial.
In other words, utilities will need customers to help keep the grid strong. That means customer relationships have become more important than ever.
Counterintuitively, self-service options are one way utilities can strengthen those relationships by raising customer satisfaction. This white paper explains why DER are making demand management a priority and how self-service options have helped utilities save money while bolstering customer ties.