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The Key to Elevating Customer Care: Human-Centered Self-Service for Utilities
Ninety percent of customers said they expect to have self-service options, according to one recent survey. Can you deliver what customers want? If not, help yourself and help your customers by learning more about Navantis, a Datavail company.
Download The Key to Elevating Customer Care: Human-Centered Self-Service for Utilities to learn how other utilities have enhanced their customer engagement, raised satisfaction levels and saved money at the same time.
This Navantis overview includes mini-case studies where you’ll see:
- How a muni serving 756,000 business and residential customers dropped call center volume by 65%
- What moves helped a utility with 1.3 million customers save $10 million annually with customer self-service technology
- Why analysts at Navigant Research expect U.S. utilities to invest 774 million annually on customer engagement solutions by 2022.