Application Development & Integration
Download The Key to Elevating Customer Care: Human-Centered Self-Service for Utilities to learn how other utilities have enhanced their customer engagement, raised satisfaction levels and saved money at the same time.
Cost-of-service is slowly giving way to performance-based rates (PBR), but does your utility company have a way to optimize the customer engagement that this model requires?
You could say that the digital workplace started back in the late 70s and 80s, when personal computers changed the workplace forever. There have been many changes since then, but we’re now on the brink of another revolution.
Customer self-service applications make the most sense for these investment dollars. Utilities position themselves for future industry changes while strengthening their customer ties.
SharePoint can store a large amount of information, if employees can’t find the documents they need quickly, usage of the system will decrease quickly.
How long have your current applications been in place? Chances are, you're behind on meeting customer and employee expectations due to outdated applications.
Customer expectations are shaped by many factors outside your company's control. One of the biggest requirements that the modern consumer has is self-service customer support options.
Find out more about why utilities need the customer insight and engagement journey maps delivery. In addition will also cover best practices in effectively charting and improving the customer journey.
If you’re an electric utility, don’t you want people who understand the critical balance between the generation and load you must maintain … and what that means for your distribution system?
Technology solutions are a big investment of time, attention and money for your organization. Our mission is to make sure your technology solution delivers value for a long time.