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Help Desk

Reduce the Cost of Supporting Enterprise Software

The Help Desk is a central feature of all Enterprise Software deployments.

Integrated with Infrastructure Management and Performance Monitoring capabilities. Automated correlation of infrastructure data, user performance, and system performance with support tickets.

There is really no ‘One Size Fits All’ solution since needs change depending on stage of deployment – our software will cover the bases no matter the situation. We have often found that, with our clients, support is often owned by the business and supported by teams that don’t always fully understand systems they are supporting. This leads to disjointed processes that compromise the overall support process.
Support is also often a global challenge crossing time zones and languages with many disciplines required throughout the lifecycle of a ticket. Datavail’s APM platform solves these problems through software rather than lengthy person-hours.

Automated ticket creation

Detailing reporting including:

  • Average Time to Resolution
  • Aging Reports
  • Open vs Closed trends
  • Open by Severity
  • Open by Source

There is really no ‘One Size Fits All’ solution and needs change depending on stage of deployment. Some challenges are that Support is often owned by the business and supported by teams that don’t always fully understand systems they are supporting which leads to disjoint processes that comprise overall Support Process.

Also, Support is often a global challenge crossing time zones and languages with many disciplines required through life-cycle of a ticket.

Contact a Data Expert

Call us at: 877-634-9222

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