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Medium Enterprise Insurance Company


In the fast-paced world of insurance, where data is king and downtime is not an option, having a reliable and efficient database management system is crucial. This is especially true for medium enterprise insurance companies that handle vast amounts of sensitive customer information. In this case study, we will explore how Datavail’s Database Services helped one such company overcome their challenges and achieve improved round-the-clock coverage.

Challenges: Enhancing Database Coverage

For our client, a medium enterprise insurance company, ensuring round-the-clock coverage of their databases was a top priority. They recognized the need to provide continuous service to their customers, even during weekends and holidays. However, they faced several challenges in accomplishing this goal:

  1. Lack of Resources: The company needed to address the shortage of on-staff resources available to manage their databases effectively.
  2. 24×7 Coverage: The existing team struggled to provide seamless support outside regular business hours, leading to potential downtime risks.

Using Datavail Database Services

To tackle these challenges head-on, the company turned to Datavail’s comprehensive Database Services. Leveraging key features and functionalities tailored to their specific needs, they found effective solutions:

  1. Dedicated Support: With the help of a dedicated US-based Service Delivery Manager and Tier 3 Offshore DBA team, the company experienced exceptional support round-the-clock.
  2. Augmented Resources: Datavail’s team seamlessly integrated with the client’s existing staff, serving as an extension of their IT department.
  3. Expertise on Demand: By leveraging offshore DBAs from Datavail’s operational team, the company gained access to a pool of highly skilled professionals who could quickly respond to any database-related issue.

Results: Improved Coverage and Performance

Since partnering with Datavail Database Services, our client has witnessed remarkable improvements across various aspects of their database management. The results speak for themselves:

  1. Enhanced Round-the-Clock Coverage: With the dedicated support and expertise of Datavail’s DBA team, the company achieved seamless 24×7 coverage, ensuring uninterrupted service to their customers.
  2. Optimized Resource Allocation: By augmenting their on-staff resources with Datavail’s services, the company was able to reallocate their internal IT personnel to focus on strategic initiatives and core business functions.
  3. Improved Database Performance and Reliability: Through proactive monitoring, optimization techniques, and expert advice from Datavail’s team, the client experienced a significant boost in database availability, quality, reliability, and overall performance.


“They have been responsive and their representatives have worked hard at delivering what we need.”

With a team of dedicated professionals providing exceptional support and expertise on demand, you can rest assured that your data is in safe hands. Don’t let downtime or resource limitations hinder your operations. Unleash the power of Datavail today and experience improved performance, enhanced coverage, and peace of mind for your critical database systems.

Reach out to our team for more information.

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