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Kount, Inc.: Revolutionizing Database Management for Businesses


In this case study of Kount, Inc., we will explore how they overcame their database management obstacles by partnering with Datavail. Through remote database management, assessments and health checks, and performance tuning, Kount was able to transform their operations and achieve remarkable results.

Addressing Key Business Challenges

When Kount reached out to Datavail, they were facing several pressing challenges that were hindering their business growth. These challenges included:

Focus on Business Rather Than Technology

Kount wanted to shift their focus from the intricacies of database technology and allocate more time and resources towards strategic business initiatives. By partnering with Datavail Database Services, they were able to rely on experts who handled the technical aspects of database management while they concentrated on driving innovation within their organization.

Providing Comprehensive Coverage

As a global company with customers in different time zones, it was crucial for Kount to ensure round-the-clock coverage for their databases. They needed a partner who could provide 24×7 support and availability even during weekends and holidays. Datavail’s team of dedicated Tier 3 Offshore DBAs proved to be the perfect solution for Kount’s coverage needs.

Minimizing Turnover and Burnout

The burden of managing databases can often lead to high turnover rates or burnout among in-house DBA teams. Recognizing this challenge, Kount sought a partner who could alleviate this strain by providing expert support and reducing the workload on their internal staff.

Leveraging Datavail’s Database Services

To overcome these challenges, Kount leveraged the key Datavail Database Services. Here’s how they utilized Datavail’s expertise:

Remote Database Management

By entrusting their database management to Datavail, Kount was able to benefit from remote database management services. This allowed them to offload the day-to-day operational tasks, ensuring that their databases were monitored, optimized, and maintained at all times.

Assessments and Health Checks

Datavail conducted comprehensive assessments and health checks on Kount’s databases. This enabled them to identify any performance bottlenecks or potential issues before they could impact the system. By proactively addressing these concerns, Kount experienced improved overall database health and performance.

Performance Tuning

One of the key factors affecting database efficiency is performance. Datavail’s team of experts worked closely with Kount to fine-tune their databases, optimizing query execution, index structures, and resource allocation. This resulted in significant improvements in response times and overall system performance.

Achieving Remarkable Results

Since partnering with Datavail Database Services, Kount has achieved a wide range of benefits that have positively impacted their business operations:

  • Lowered Database Administration Costs: By outsourcing their database management needs to Datavail, Kount was able to significantly reduce costs associated with hiring and maintaining an in-house DBA team.
  • Improved Quality of Database Administration: With a dedicated team of experienced DBAs managing their databases round the clock, Kount witnessed a notable improvement in the quality of their database administration practices.
  • Enhanced Round-the-Clock Coverage: Through Datavail’s 24×7 support model, Kount now enjoys uninterrupted coverage for their critical databases even during weekends and holidays.
  • Retained On-Staff Resources: By offloading routine database tasks to Datavail, Kount ensured that their internal staff could focus on strategic projects without being overwhelmed by daily operational demands.

The positive impact of partnering with Datavail has been quantifiable. Kount has experienced a cost savings of 10-25% through the utilization of Datavail’s remote database management services. Furthermore, their overall database environment has witnessed dramatic improvements across various aspects:

  • DBA Coverage: Dramatically improved, ensuring comprehensive support and monitoring.
  • DBA Expertise: Greatly enhanced through access to a team of highly skilled and experienced professionals.
  • Database Availability: Markedly improved, minimizing downtime and maximizing uptime.
  • Database Environment Quality: Significantly elevated, resulting in a more stable and reliable system.
  • Database Performance: Greatly improved, leading to faster query execution times and enhanced user experience.

In the words of Kount themselves, “Awesome service and technical skills.” This testimonial is a testament to the exceptional value that Datavail brings to businesses like Kount.

Reach out to our team for more information.

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