Hyperion Myth #7: Finance and IT Departments Will Unavoidably Be in Conflict

With “DevOps” being the buzzword on everyone’s lips these days, organizations are looking for ways that their business and IT teams can work in closer collaboration. However, with the management of Oracle’s Hyperion suite of financial process management and business intelligence software often being shared between the finance and IT departments, there can be conflict.

The good news, as you’ll read below, is that this doesn’t have to be the case.

The Myth

Myth #7 states that finance and IT departments will unavoidably be in conflict when it comes to managing Hyperion. But in an ideal world, your business and IT teams should be in somewhat of a symbiotic relationship. Your IT team works to provide a stable, accessible environment in which to execute your business processes and fix any bugs or performance issues that the finance team encounters.

Unfortunately, things rarely work out so smoothly in practice. Both teams have different skill sets and separate goals that can often come into conflict. For example, if you encounter a performance issue, your IT team will want to fix the problem so that it doesn’t cause further problems down the line, while your business team just wants the problem resolved so that they can get back to work.

What’s more, if you aren’t able to solve the problem right away, then these conflicting goals can devolve into finger-pointing and playing the blame game. Since business users typically aren’t technically savvy and IT workers may not be experts in using Hyperion, neither side has access to the entire picture.

The Mythbuster: Datavail’s APM Software Platform

From the ground up, Datavail designed its Application Performance Management (APM) software platform, developed by experienced Hyperion technologists at Accelatis, to bridge this inherent gap between your finance and IT teams. Instead of keeping your information locked away in silos that your colleagues may not even be aware of, our software gives everyone in your organization access to a single set of environmental data and tools.

One of Datavail’s clients was able to use this platform to patch up long-standing conflicts between its IT, network, and DBA teams. Whenever a business process failed, each team would start to point fingers elsewhere, casting blame for the slow SLA turnaround times.

By providing this centralized data set and tool repository, our APM software helped these disparate teams work together from the same source and reach an agreeable resolution. Each team began to view the other as natural collaborators, rather than natural opponents. As a result, the lines of communication improved and took on a more cooperative tone. In addition, the focus of this communication shifted from requesting information to requesting assistance and discussions.

Final Thoughts

Datavail’s APM software for Hyperion isn’t just a tool for resolving performance issues faster and more effectively. It also helps you rethink and rework the very nature of how the divisions within your organization communicate and collaborate. Healing the traditional conflicts between business and IT teams is just one of the many benefits that Accelatis can provide.

For more detail on how to debunk this and 8 other Hyperion myths, watch our on-demand webinar: 9 Hyperion Myths That Are Making You Less Effective.