Blog

How to Get Feedback from Customers

Gathering customer data requires a careful approach to asking your customers for information without driving them away.

Redefining the Customer-Centric Utilities Company in the Age of Distributed Energy Resources

The key to a successful DER implementation strategy is in improved customer relationships, including the adoption of successful tools for self-service.

The Cost of Ignoring the Future of Self-Service Customer Support

Everyone knows that customer service is important for business. In today’s digital world, the definition of what constitutes great customer service is changing.

Tips for Analyzing Customer Data to Improve Marketing

Customer data is vital to organizations’ marketing efforts. You have the data, but what do you do with it? New blog provides tips.

Content Migration Part 2 – How to Succeed

You’ve planned the content migration in Part 1 of the blog series. Now it’s time to review the tools and techniques for success for your SharePoint migration.

Content Migration Part 1 – What is it?

New blog author Jason Wong takes on content migration in two-part blog series. He’ll discuss the five steps needed to put a plan in place.

How to Get External Data in to SharePoint

Microsoft has introduced a new feature called Business Data Catalog for enhanced capabilities in SharePoint to help organizations.

The Three Pillars of Modern Applications

Modern applications help leverage your data available. To modernize your applications, you have to build them on top of three essential pillars to achieve goals.

Why Continuous Improvement Is the Key to Growing as a Business

Modern businesses can no longer rely on a “set it and forget it” approach. Application modernization is key to continuous improvement.