Customer First: Your Success is Our Priority
At Datavail, our mission is simple: put customers at the heart of everything we do. Whether it’s streamlining your operations, solving your toughest data challenges, or helping you achieve transformative growth, we are dedicated to ensuring your success.
We don’t just provide data services; we build partnerships. Our team of experts works side by side with you, tailoring solutions that align with your unique goals and priorities. Your success isn’t just our goal—it’s our purpose.
Datavail’s 2024 Net Promoter Score (NPS) Tells the Story
But numbers only tell part of the story. Behind that score is our people: a team committed to listening, understanding, and going the extra mile to make your experience seamless and rewarding.
Meet the Team Behind the Score
We have built our service delivery model for the specific purpose of getting the best talent in front of your systems, 24×7. They are the driving force behind our customer-first approach. With years of industry experience and a shared commitment to delivering results, they ensure your needs always come first.
Each of these individuals makes a marked contribution to keep your databases, applications, and analytics running at peak performance.
Account Executive
Ensures a smooth onboarding process and transition into an official Datavail customer.
Customer Success Manager
Oversees, assesses, and adapts Datavail services and resources to meet your growing business needs, deliver a positive experience, and give you maximum benefit.
Project Manager/Scrum Master
Integrates and aligns our business processes with yours to orchestrate the successful delivery of services. This is also your key leadership escalation contact.
US Technical Lead/Lead DBA
Leads the Datavail technical team during US working hours and integrates into your team as a senior SME in their field.
Offshore/India Technical Lead/Lead DBA
Leads the Datavail technical team during non-US working hours and integrates into your team as a senior SME in their field.
Functional Consultant
Guides our analytics and finance clients through the rigorous process of prepping data, integrating systems, and migrating cloud applications so your financial and reporting strategy is simple and reliable.
Business Analyst
Evaluates your business requirements against your IT strategy to ensure Datavail’s services are aligned with your organizational goals.
Nominate Your #1 Datavail Difference-maker
In gratitude for the excellent feedback we received in our 2024 NPS survey, we want to reward our client service teams for continuously delivering the standout service our customers need.
Please join us in recognizing these amazing folks by nominating a hard-working, high-performing member of the Datavail team who has made a difference in your business.
Fill out the form to nominate your company’s Difference-maker, and send them some kudos!
Not a Client? Join the Many Businesses Who Trust Us
When you partner with us, you’re not just getting a service provider—you’re gaining a team that’s invested in your success. Discover the difference a customer-first approach can make for your business.
Ready to get started? Contact us today and experience what it means to work with a team that puts you first.