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The Business Case for Customer Self-Service
Utility spend is growing throughout the U.S. and North America with a focus on customer engagement solutions by 2022. Utility companies need to replace aging infrastructure, as well as the proliferation of distributed energy resources like rooftop solar, and it becomes increasingly crucial for utilities to find ways to shave expenses.
Customer self-service is one way to do it. On top of cost savings, such technology also is, counterintuitively, a way to strengthen ties with customers. Find out more about why self-service is popular with customers and what the benefits are in a magazine article published by Electric Energy T&D.