Blog
Welcome to Datavail’s Blog, where you can read the latest insights, tips and opinions of our experts on all things data and technology.
5 min read
Live Chat Features that Increase Your Strategy’s Effectiveness
Final blog post in the series takes on the essential live chat features that increases organizations’ strategy effectiveness.
5 min read
Live Chat Features that Attract Customers
Second blog post in the series covers the essential features for live chat needed for customer satisfaction.
5 min read
Map To Where? Enhanced Utility Customer Satisfaction!
It’s up to utility companies to track their customers’ journey to give customers what they want. The customer experience matters.
5 min read
Enhancing the Customer Experience with Live Chat
Your customers deserve the very best experience you can provide. One way you can improve that experience is by offering live chat. See the benefits.
5 min read
Economic Woes Wallop Utilities
Today’s utilities have never been more stressed to provide more services with fewer resources. Technology and analytics can help them rise to that challenge.
5 min read
Technology Minimizes Utility Write-offs and Shut-offs
Technology can help utility companies reduce the instances of write-offs and shut-offs by providing them with information needed to make those critical decisions.
5 min read
Enhancing the Utility Customer User Experience
While many utility companies have yet to enter the “UX” arena, those that have are winning the affections of both their customers and their management.
4 min read
Many Customers = Many Journeys
Use of the “customer journey map” is growing as industries recognize the value of understanding and responding to their customers’ unique needs and demands.
4 min read
Pre-Pay Electricity: Here’s Some IT You Could Use
If you’re a utility looking at a prepaid offering, you should consider these types of IT support that can make prepaid service succeed or fail.
5 min read
Three Utilities That Transformed the Digital Customer Experience
Find out about why building a digital bridge for utilities customers isn’t optional, and industry customer engagement success stories.
4 min read
How Social Media Can Personalize Your Customer Service
Using social media for customer service used to be a trend; now it’s used regularly by companies. New blog posts shows all of the advantages of social media usage.
4 min read
How to Get Feedback from Customers
Gathering customer data requires a careful approach to asking your customers for information without driving them away.
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