Welcome to Datavail’s Blog, where you can read the latest insights, tips and opinions of our experts on all things data and technology.
Final blog post in the series takes on the essential live chat features that increases organizations’ strategy effectiveness.
It’s up to utility companies to track their customers’ journey to give customers what they want. The customer experience matters.
Your customers deserve the very best experience you can provide. One way you can improve that experience is by offering live chat. See the benefits.
Today’s utilities have never been more stressed to provide more services with fewer resources. Technology and analytics can help them rise to that challenge.
Technology can help utility companies reduce the instances of write-offs and shut-offs by providing them with information needed to make those critical decisions.
While many utility companies have yet to enter the “UX” arena, those that have are winning the affections of both their customers and their management.
Use of the “customer journey map” is growing as industries recognize the value of understanding and responding to their customers’ unique needs and demands.
If you’re a utility looking at a prepaid offering, you should consider these types of IT support that can make prepaid service succeed or fail.
Find out about why building a digital bridge for utilities customers isn’t optional, and industry customer engagement success stories.
Using social media for customer service used to be a trend; now it’s used regularly by companies. New blog posts shows all of the advantages of social media usage.