Worldwide Manufacturing and Services Company Modernizes with Sleek New CRM
The client in this case study is one of the world’s leading manufacturing and services companies, with products that are used by two billion people per day and more than 2 million customer units worldwide.
With more than 60,000 employees (including 40,000 field professionals) operating in 200 countries and territories, the client has a truly global span, with regional offices in North America, Europe and Asia.
The client lacked a consolidated view of all its customers, with each regional branch using its own customer relationship management (CRM) software and needed to integrate its internal IT systems for sales, support and operations. On top of this, the client was facing long data migration times.
In this case study, we’ll discuss how Datavail helped the client develop a new sleek, unified CRM solution for worldwide sales and customer support that included:
- Azure Cloud migration
- Usage of Microsoft technologies including Microsoft Dynamics 365 CRM; Azure Data Factory and SQL Server Integration Services (SSIS)
- A switch to KingswaySoft ETL technology
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