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The Customer Experience Matters: Utilities and Distributed Energy Resources

The Customer Experience Matters

The proliferation of distributed energy resources (DERs) is adding cogeneration and two-way power flow to existing electric utility grids. Consequently, utility companies must now manage the impact of DERs on their present business and operational models.

Complications posed by fluctuating load growth, voltage excursions, and varying supply-demand gaps make the need for “demand management” programs increasingly critical to maintaining a healthy utility service.

This article explains why DERs are making demand management a priority and how customer self-service options improve customer satisfaction while helping utilities manage their systems and save money.

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