Quality Auditing for Service Call Processing

Assessing the Quality of Remote Database Administration

audit_calls_wp (1) Assessing the quality of remote database administration is not a trivial task. Datavail’s goal is to exceed client expectations on each and every call with one of our database administrators. This white paper details the 11 metrics Datavail uses for call quality evaluation.

Learn how by downloading Datavail’s white paper today >>

WHY CHOOSE DATAVAIL

Datavail is focused on data management and business intelligence; application development, modernization and support; and database support for Oracle, Oracle Applications, Microsoft Applications, SQL Server, DB2, MySQL, MongoDB and SharePoint. From managed services and consulting, to projects, and 24x7 operational support, Datavail has you and your data covered. Datavail’s clients include Fortune 100 to mid-sized companies and startups that rely on robust support services that build their revenue-generating data infrastructure.

ONSHORE & OFFSHORE

MORE THAN 800 EMPLOYEES

24x7x365 SUPPORT

MORE THAN 200K DATABASES MONITORED

700,000 ANNUAL DBA HOURS DELIVERED

WHAT CLIENTS SAY ABOUT DATAVAIL

Datavail's 24/7 DBA Coverage Helped Us Improve Overall Productivity

24/7 DBA coverage and monitoring of the databases has helped our development team to focus solely on development activities. This has greatly improved our overall productivity.

Source: Small Computer Services Company

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Quality Auditing for Service Call Processing

Assessing the Quality of Remote Database Administration