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  Datavail commissioned Forrester Consulting to evaluate the viability of a managed service approach to database administration. With the explosion in the variety, velocity and volume of data and databases, coupled with the scarcity of DBA talent, the time is right to consider an alternative approach to managing databases. Forrester Consulting conducted the survey of executives in mid to large enterprises who are using managed services to augment their in-house DBA.
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Home / Resources / Quality Auditing for Service Call Processing

Quality Auditing for Service Call Processing

Assessing the Quality of Remote Database Administration

audit_calls_wp

Assessing the quality of remote database administration is not a trivial task. Datavail’s goal is to exceed client expectations on each and every call with one of our database administrators. This white paper details the 11 metrics Datavail uses for call quality evaluation.

Download The White Paper Here

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