Quality Auditing for Service Call Processing
Assessing the Quality of Remote Database Administration
Assessing the quality of remote database administration is not a trivial task. Datavail’s goal is to exceed client expectations on each and every call with one of our database administrators. This white paper details the 11 metrics Datavail uses for call quality evaluation.
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Is Your Head In The Clouds When It Comes to Database Management?
Cloud-based services are here and here to stay, and the concept isn’t only limited to SaaS software or infrastructure– it applies to complex services from a provider that has built scale in a focused area.
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Datavail 2017 Customer Satisfaction Survey
If you’re just getting to know Datavail, you can learn a lot about us from what our existing customers say. Read on to see how we rank with people who regularly entrust their organizational data and projects to Datavail’s 1000+ professionals.
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10 Trends in Database Management
When you take a top-down look at these 10 trends, you'll see that they're leading IT in a new direction. It's instant, invisible and intelligent. Resources shift from operational performance and move to organizational improvement.