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Netsmart Technologies Inc.


In this case study, we will explore how Netsmart Technologies leveraged Datavail’s expertise to improve their database administration quality, enhance coverage, and achieve remarkable results.

Challenges Faced by Netsmart Technologies

When Netsmart Technologies approached Datavail for assistance, they had several key challenges that needed to be addressed. These challenges included:

Improving Database Administration Quality

Netsmart Technologies understood the importance of maintaining high-quality database administration. However, with limited resources and increasing demands on their systems, they struggled to meet the required standards consistently.

Providing 24×7 Coverage

To stay competitive in the industry, Netsmart Technologies needed round-the-clock coverage for their databases. They recognized that downtime or delays could have severe consequences for their clients and reputation.

Reducing Turnover and Burnout

Database administration can be demanding work, often leading to high turnover rates or burnout among staff members. Netsmart Technologies wanted to find a solution that would alleviate these issues while retaining valuable resources.

Leveraging Datavail’s Services

Upon partnering with Datavail, Netsmart Technologies implemented various strategies to address their challenges effectively. Let’s take a closer look at how they utilized Datavail’s services:

Remote Database Management

Datavail provided remote database management services to Netsmart Technologies. This allowed them to access expert support whenever it was needed without the need for an onsite presence. With Datavail’s team monitoring and managing their databases remotely, Netsmart Technologies gained peace of mind knowing that experts were always just a call away.

Database Assessments and Health Checks

To ensure the optimal performance of their databases, Netsmart Technologies engaged Datavail for regular assessments and health checks. This proactive approach helped identify potential issues before they could impact operations, allowing for timely resolutions and improved overall database reliability.

Achieving Remarkable Benefits

Since partnering with Datavail, Netsmart Technologies has experienced a multitude of benefits that have positively impacted their business. These benefits include:

Improved Database Administration Quality

By leveraging Datavail’s expertise, Netsmart Technologies significantly improved the quality of their database administration. The combination of remote management services and regular health checks ensured that their databases operated at peak efficiency, minimizing downtime and maximizing performance.

Enhanced Round-the-Clock Coverage

With Datavail providing 24×7 support, Netsmart Technologies achieved uninterrupted coverage for their databases. This level of availability not only instilled confidence in their clients but also allowed them to respond swiftly to any issues that arose outside regular working hours.

Retained On-Staff Resources

One of the key advantages of partnering with Datavail was the ability to alleviate staff turnover and burnout. By offloading critical database management tasks to Datavail’s team, Netsmart Technologies was able to retain their valuable resources while ensuring they had the support needed to maintain optimal performance.

Transforming the Database Landscape

The impact of engaging with Datavail has been nothing short of transformational for Netsmart Technologies. Let’s take a look at how this partnership has resulted in significant improvements across various aspects:

  • DBA Coverage: The coverage provided by skilled DBAs has dramatically improved since partnering with Datavail. With round-the-clock support available, Netsmart Technologies can rest assured knowing that experts are monitoring their databases at all times.
  • DBA Expertise: Leveraging Datavail’s team of seasoned professionals has brought a wealth of expertise into Netsmart Technologies’ database landscape. Their deep knowledge and experience have proven invaluable in optimizing performance and resolving complex issues.
  • Database Availability: With improved coverage and proactive monitoring, Netsmart Technologies has witnessed a significant enhancement in database availability. Downtime has been minimized, allowing for uninterrupted operations and seamless user experiences.
  • Database Environment Quality: Through regular health checks and assessments, Datavail has helped Netsmart Technologies achieve a higher standard of database environment quality. Potential issues are identified and addressed promptly, resulting in a more stable and reliable system.
  • Database Reliability: The partnership with Datavail has greatly improved the reliability of Netsmart Technologies’ databases. With expert support always within reach, any potential disruptions are swiftly mitigated, ensuring smooth operations for both the company and its clients.
  • Database Performance: By leveraging Datavail’s expertise, Netsmart Technologies has seen noticeable improvements in database performance. Optimizations implemented by the team have resulted in faster query executions, reduced response times, and an overall enhanced user experience.


“Datavail helped our organization save costs and improve the quality of our database administration.”

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