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Enhancing Oracle Database Operations at Milliman Inc.


At the heart of every successful business lies a robust database infrastructure, ensuring secure data management and efficient operations. For companies like Milliman, a prominent Professional Services firm, maintaining optimal performance of their Oracle databases is crucial. With the increasing complexity and demands of database management, Milliman faced the challenge of providing comprehensive coverage for their databases while also supporting their lone Oracle DBA.

In this case study, we explore how Milliman overcame these challenges by partnering with Datavail, a leading provider of remote database management services. By leveraging Datavail’s expertise in Oracle operations, Milliman achieved improved round-the-clock coverage, reallocated staff resources effectively, and experienced significant benefits that propelled their business forward.

The Challenges Faced by Milliman

When Milliman recognized the need to augment their database management capabilities, they sought a solution that would address two key challenges:

  1. Comprehensive Coverage for Databases
    Milliman required uninterrupted support for their critical databases beyond regular business hours. They needed 24×7 coverage that included weekends and holidays to ensure continuous operations without compromising security or performance.
  2. Assistance for Their Lone Oracle DBA
  3. With only one Oracle DBA on staff, Milliman faced resource constraints when it came to managing complex database tasks efficiently. Their DBA needed expert assistance to tackle various responsibilities such as upgrades, migrations, troubleshooting issues promptly, and conducting proactive health checks.

Leveraging Datavail’s Expertise in Oracle Database Management

Milliman turned to Datavail to address their database management needs comprehensively. By partnering with Datavail’s team of seasoned professionals specializing in Oracle operations, Milliman gained access to the following services:

  1. Remote Database Management
    Datavail’s remote database management services provided Milliman with round-the-clock coverage for their critical systems. Their expert team ensured proactive monitoring and timely response to any performance issues or potential threats, minimizing downtime and safeguarding data integrity.
  2. Database Upgrades and Migrations
  3. With Datavail’s assistance, Milliman successfully navigated the complexities of database upgrades and migrations. Their skilled team meticulously planned and executed these processes, ensuring a seamless transition to the latest Oracle versions while minimizing disruption to business operations.

  4. Database Assessments and Health Checks
    Datavail conducted comprehensive assessments and health checks of Milliman’s databases, identifying potential bottlenecks, security vulnerabilities, or areas for optimization. This proactive approach allowed Milliman to address issues before they impacted performance or jeopardized data integrity.

The Benefits Achieved by Milliman

By partnering with Datavail, Milliman experienced a range of significant benefits that positively impacted their operations:

  1. Improved Round-the-Clock Coverage: With Datavail’s 24×7 support, including weekends and holidays, Milliman achieved uninterrupted operations for their critical databases. This enhanced coverage provided peace of mind and ensured their systems were always available when needed.
  2. Reallocated Staff Resources: By leveraging Datavail’s expertise, Milliman’s lone DBA was able to focus on higher-value tasks that required her specialized knowledge. This reallocation of resources increased efficiency within the organization and allowed the DBA to contribute her expertise in other areas of the firm.


“Having Datavail has reduced pressure and stress from the on-site DBA and enabled her to use her time and talents for other operations within the firm.”

Conclusion: Empowering Oracle Database Operations with Datavail

Milliman’s experience with Datavail exemplifies how strategic partnerships can transform database operations for businesses facing resource constraints. By enlisting expert assistance in remote database management, upgrades, migrations, assessments, and health checks, Milliman achieved improved round-the-clock coverage, reallocated staff resources effectively, and experienced enhanced operational efficiency.

If your organization is seeking to optimize Oracle database operations, consider the success story of Milliman and explore how Datavail’s comprehensive services can empower your business.

Reach out to our team for more information.

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