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Mid-sized Financial Services Firm Endorses "Top Notch Service and Staff"


In this case study, we will explore the experience of a mid-sized financial services firm that sought to overcome various challenges in their database administration. By partnering with Datavail, they were able to achieve remarkable results and witness a significant improvement in their operations.

Addressing Key Challenges

When this financial services firm approached Datavail, they had specific challenges that needed to be addressed promptly. Their primary goals were as follows:

  1. Lower costs: The company aimed to reduce its expenditure while maintaining high-quality database administration.
  2. Improved database administration quality: They sought to enhance the overall efficiency and effectiveness of their database management processes.
  3. Enhanced coverage: It was crucial for them to have round-the-clock coverage for their databases, including weekends and holidays.
  4. Reduced staff turnover or burnout: The company wanted to ensure that their internal team was not overwhelmed with excessive workload or faced burnout due to prolonged on-call duties.

Utilization of Datavail’s Services

To tackle these challenges, the financial services firm leveraged Datavail’s expertise in remote database management and performance tuning. Here is how they utilized these services:

  1. Remote database management: By entrusting their database administration to Datavail’s dedicated team of experts, the firm achieved seamless remote management, ensuring continuous support and monitoring for their critical systems.
  2. Performance tuning: With Datavail’s performance tuning solutions, the company witnessed significant improvements in their databases’ speed, reliability, and overall performance.

Remarkable Results Achieved

Since partnering with Datavail, this mid-sized financial services firm has experienced a wide range of benefits across different aspects of their operations:

  1. Lowered costs: Through the implementation of remote database management services, the company successfully reduced their database administration costs while maintaining a high level of service.
  2. Improved quality: The expertise and dedication of Datavail’s staff led to a substantial improvement in the overall quality of their database administration processes.
  3. Focus on core business: By entrusting their database management to Datavail, the firm was able to shift their focus from technology-related concerns to their core business activities.
  4. Enhanced coverage: With Datavail’s round-the-clock support, weekends and holidays no longer posed a challenge for the financial services firm, ensuring seamless operations throughout the year.
  5. Optimized resource allocation: By partnering with Datavail, the company efficiently allocated its internal resources, allowing their team to focus on strategic initiatives rather than routine database administration tasks.
  6. Retained talent: The reduced workload and improved work-life balance resulted in increased staff retention and decreased burnout among their internal team members.

According to their feedback, this financial services firm estimates that they have saved between 10-25% on costs by utilizing Datavail’s remote database management services.

Furthermore, when asked about various aspects of Datavail’s services and how they have improved their organization, the firm provided outstanding ratings:

  • DBA coverage: Dramatically improved
  • DBA expertise: Greatly improved
  • Database availability: Dramatically improved
  • Database quality: Dramatically improved
  • Database reliability: Dramatically improved


The success story of this mid-sized financial services firm serves as a testament to the top-notch service and staff provided by Datavail. By addressing key challenges, leveraging remote database management and performance tuning solutions, they achieved remarkable results that positively impacted various aspects of their operations. If you are facing similar challenges in your organization or seeking reliable and efficient database administration support, consider partnering with Datavail for unparalleled expertise and exceptional service.

Reach out to our team for more information.

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