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What Types of Support Can You Get for MongoDB

Author: Esayas Aloto | | March 13, 2019

Once you’ve decided that you want to use MongoDB in your organization, you may be wondering how you can support this environment. Your in-house database specialists may not have experience with NoSQL solutions. Third-party support options are readily available to provide you with the resources you need to get the most out of MongoDB.


Do you have a one-off project that would benefit from specialized MongoDB resources? Many organizations start off by working with a service provider on a short-term basis.

This type of support works well when you have a strictly defined scope for the work that you need done. It also gives you a way to test out MongoDB support providers to determine whether they work well with your company and development teams. You get a first-hand look at how they adjust to your processes, the value that they bring to your company, and whether on-site or remote workers make the most sense for your situation.

Project-based support works especially well if you need additional specialists to handle a temporary increase in workload, such as when an application is launching or entering a testing phase. These service providers are also useful in getting your IT team used to working with a NoSQL database, which can difficult if they’re only experienced with relational databases.


Operational support for MongoDB is best suited when you have ongoing needs that you need assistance with. This type of support typically becomes useful after you have some experience with MongoDB in your organization.

You’ve seen what it can do and where it has the potential to go. You just need help keeping up with the operational requirements as it becomes integral in your processes. Some of the support services offered include routine maintenance, such as patching the MongoDB databases and servers, and migrating MongoDB to new versions as they become available.

The MongoDB experts work closely with your in-house database administrators so everything runs as smoothly as possible. This type of support is particularly useful if your organization doesn’t have the budget or the need to hire a full-time MongoDB professional for this purpose, or if that job market is too competitive to find qualified talent.


One way to tell whether the database administration service provider has a strong understanding of MongoDB is to look at their certifications. Mongo University has a certification course that professionals can go through to show their proficiency with this database. When many managed service providers come from a relational database background, it’s important to look for the services that demonstrate an exceptional understanding of NoSQL solutions. Otherwise, you could end up with poorly optimized databases that encounter a lot of alerts and other errors.

Interested in learning more about whether MongoDB is the right choice for your organization? Download our white paper MongoDB: Is It Right for You, to get more information about the benefits of moving to this type of database, what you should keep in mind when evaluating MongoDB, and the potential use cases.

Datavail has extensive experience in MongoDB, with many certified database administrators ready to help with project and operational support requirements. Our professionals can support your in-house IT resources on-site or remotely. We also offer migration and consultation services to help you get the most out of your MongoDB databases.

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