What Makes a Service Delivery Model Robust
A well-designed service delivery model is crucial in IT operations and management. The vital components of a robust IT service delivery model are governance, organization, working processes, and performance management.
Good governance provides an executive oversight and explicit alignment of business and IT strategy through prioritization, a well-reviewed budget and funding. By instituting and adhering to a unique and well-designed delivery model any emerging proactive issues can be addressed and tackled appropriately, enabling the proper risk management practices. Datavail’s performance management framework is cost-effective and transparent, with capabilities of achieving target definitions in line with service levels and business needs.
Why Datavail’s Service Delivery Model Is Unique
Datavail’s service delivery model stands out because it covers all areas of IT delivery, such as planning, strategy, application development, and operations, with key capabilities including closed-loop development, control and portfolio management. With a 24x7x365 live DBA support implemented through monitoring and ticketing systems, our model is able to cater to clients with unique needs.
In addition, our service delivery managers have breadth of experience across all tiers and support a proactive approach. We are also able to put forward cost-reduction initiatives by establishing a delivery model with sound process controls and solid performance that continually identifies, addresses and makes opportunities for savings. Through our unique application of the leading business concepts to IT operations, businesses and organizations, we are able to deliver quality results with great speed.
As Seema Jethani, former Director of Product Management at Basho Technologies, noted while discussing NoSQL Databases:
“Developers should always choose performance. Data models can be modified to meet the needs of the user case. Granted additional work may be needed in the application but you can’t get performance out of thin air. Always try to get better performance.”
The Role of a Service Delivery Manager
A service delivery manager institutes policies designed to ensure consistently high service performance, monitors employees, and reviews customer feedback to develop quality improvement processes and improve service delivery processes.
The service delivery manager ensures delivery processes are efficient and cost-effective, and does not adversely impact the client experience. By identifying and analyzing emerging issues, the service delivery manager can work on eliminating bottlenecks and in turn improve customer satisfaction. The service delivery manager’s role at Datavail changes from inception and with every step to accommodate the customer.
With a combined world-class talent, reliable ITIL processes and effective communication strategy, we at Datavail have a set of operating principles that enable us to deliver consistent, long-lasting results.Datavail stays true to its core principle of providing on-demand database solutions from the cloud when you need it, as well as data management, business intelligence and analytics solutions of exceptional quality, 24×7.
We deliver on our tasks and commitments. Our expertise, cost-effectiveness and competency will win you. Our commitment will keep you.
To learn more about our service delivery management processes, contact Datavail today. With more than 600 database administrators worldwide, Datavail is the largest database services provider in North America. With 24x7 managed database services, including database design, architecture and staffing, Datavail can support your organization, regardless of the build you’ve selected.
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