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Hyperion Myth #1: User Complaints are the Only Way to Become Informed of Issues

Author: Jonathan Berry | | January 19, 2018

Welcome to the first blog post in our new series, Hyperion Myths, based on our recent on-demand webinar and white paper: 9 Hyperion Myths That Are Making You Less Effective.

In this blog series, we’ll cover in more detail each of the 9 myths that our Hyperion specialists have uncovered across decades of working with Oracle applications. We’ll show you where each myth came from, why so many Hyperion administrators and managers believe it, and how we can debunk it.

Ready? Start reading here; either more blog posts will follow in the coming weeks.

The Myth

Oracle’s Hyperion suite of business process management and business intelligence software is incredibly effective, but can also be incredibly frustrating for organizations that aren’t sure how to manage Hyperion’s power and complexity. One of the most pervasive myths about Oracle Hyperion is that user complaints are the only way for you to know about issues with your environment. Although this is the reality for far too many Hyperion administrators, it’s not true in general — and it shouldn’t be.

This first myth stems from the fact that Hyperion owners these days are expected to truly know the ins and outs of what’s going on in their system. As the complexity of enterprise IT environments continues to rise, however, this becomes an increasingly difficult task.

Unfortunately, users often aren’t aware of these visibility problems with Hyperion behind the scenes. Then when they encounter a performance issue, these users are understandably frustrated. Most often, they take these frustrations out on the owners, who likely aren’t even aware of the problem and who had little chance of finding it with their existing tool suite.

Like most myths, this one has a kernel of truth inside it. The fact is that even to this day, very few IT monitoring and alerting tools are truly proactive. Many software applications that claim this label of “proactive” are anything but: they only generate alerts after they detect a problem or failure. Of course, this means that users have to come across the problem in the wild before it’s detected — so how proactive can these tools be if that’s the case?

The Myth-Buster: Datavail’s APM Platform

Datavail’s Application Performance Management (APM) platform, developed by Hyperion specialists at recent acquisition Accelatis, is a powerful enterprise performance management tool that enables you to optimize your use of your Hyperion applications. Unlike most monitoring and alerting tools on the market, our software offers true proactive alerts for Hyperion deployments.

Our software able to be proactive because it measures a Hyperion system’s performance over time using proprietary technology and techniques. This means that you’ll receive alerts not only when a component has already failed, but also when it’s trending toward failure.

One of Datavail’s clients, a large manufacturing company, found out just how untrue this myth was when it switched to using our APM platform for its monitoring and alerting needs. Previously, the client could only find performance issues when users informed them about a problem. Not only was this “do-it-yourself” stance a major inconvenience for users, it also meant that the business had to spend more time reacting to issues instead of preventing them.

Upon installing our platform, the client soon discovered the truth about that old axiom: “an ounce of prevention is worth a pound of cure.” The client used our alerts to find issues well before they arose for actual users. As a result, the client’s mean time to recovery dropped dramatically, from 43 minutes to just eight.

Final Thoughts

Companies often find that Hyperion performance management is difficult, time-consuming and expensive — but with the help of Datavail’s performance management platform, it doesn’t have to be. Proactive visibility into performance issues is just one of the many benefits of using our software.

For more details on how to debunk the 9 Hyperion myths, watch our on-demand webinar: 9 Hyperion Myths That Are Making You Less Effective.

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