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Complete Digital Transformation – One Step Towards a Brighter Future

Author: Gurmeet Bhatia | | December 29, 2022


A global telecom company helps people across the globe connect with cutting-edge equipment that facilitates voice, chat, data, and internet connections. With more than 2,000 employees across 28 countries, the organization is a critical resource for service providers, private enterprises, government organizations, and millions of individual users worldwide.

As one of the top telecom service providers in the world with an ever-expanding empire of $600 million, this company was struggling with decentralized legacy systems that were operated by various departments across 68 countries. While they managed to get by for 21 years with legacy systems like Baan and excel sheets for reporting, business growth demanded newer, more innovative solutions.

Modernizing with the complete Oracle Cloud Suite

The organization knew they needed a set of reliable, efficient cloud applications and a strong, experienced, well-seasoned managed services partner to support them through the migration. They chose to adopt all 52 modules of Oracle Cloud, with Datavail as their cloud implementation partner.

With Datavail, they began the journey of converting their siloed legacy systems into a centralized Oracle cloud system. From supply chain to human resources, to accounting and customer service, each department of the organization was digitized and connected centrally in Oracle Cloud Infrastructure (OCI).

Datavail helped the client implement the following Oracle Cloud SaaS products:

  • Oracle Enterprise Resource Planning (ERP) Cloud
  • Oracle Enterprise Performance Management (EPM) Cloud
  • Oracle Human Capital Management (HCM) Cloud
  • Oracle Supply Chain Management (SCM) Cloud
  • Oracle Sales and Service Cloud
  • Oracle Customer Experience (CX)

Complete cloud automation and data centralization

From a disparate collection of legacy systems, third-party applications, and teams that operated in silos, Oracle’s solutions transformed the organization into a centralized digital ecosystem that connected people, data, and operational objects to accelerate business outcomes. With these scalable and personalized cloud solutions, they could not only connect their departments and data, but also gained informed decision-making, enterprise mobility, and an improved customer experience.

As a result of our joint efforts, the various functions of the organization had a massive boost in their efficiency and productivity. With the successful implementation of 52 Oracle Cloud products, various departments of the organization gained several distinct advantages.

Centralized financial information

With the implementation of Oracle Cloud ERP, we enabled the organization to create a centralized transaction center where revenue and expenditures were recorded. As a result, the organization had a single chart of accounts across all segments of the business. Hours of data entry were saved with streamlined period-end reporting.

Agile and reformed procurement processes

With Oracle SCM, previously lengthy and tedious procurement approval processes were reduced; purchase requisition approval cycle time was cut by 60%. And with capabilities such as source-to-pay, built-in analytics, and supplier management collaboration, the client achieved operational excellence as well as improved overall profitability.

Account closing time reduced from weeks to days 

Because of Oracle’s round-the-clock, centralized system, accountants didn’t have to worry about downtime due to patches or IT updates. Real-time access to central financial data made the process faster and reduced the monthly financial close timeline from weeks to mere days.

Increased productivity and customer satisfaction

To ensure that each inquiry from the customer was addressed, recorded, and resolved, Datavail revamped the company’s CRM application to offer round-the-clock data access to field technicians. In addition, decision-makers gained data-driven insight into field operational performance, increasing productivity and customer satisfaction.

Connecting and digitized human resource management:

With integrated HR systems across all 68 countries, HR managers could manage the entire employee cycle right from recruitment to retirement from any approved device. Also, the use of Oracle Cloud HCM enabled employees to access all human resource tools remotely. From access to employee profiles and performance to the digitalization of functions such as succession plans, promotions, and performance, Datavail truly consolidated and connected human capital across the organization.

Final thoughts

As a cloud consultant, enabler, and implementer for the organization, Datavail applied decades of experience and proprietary methodologies to make the Oracle ERP Cloud implementation experience seamless and hassle-free. We customized and delivered the features the client required, and exceeded performance and monetary expectations.

For more information, download our case study “Telecom Equipment Company Undertakes Complete Digital Transformation, With Oracle ERP Cloud Platform – 52 Modules”. You can also contact our team of Oracle cloud experts for a chat about your business needs and objectives.


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