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Blog

Welcome to Datavail’s Blog, where you can read the latest insights, tips and opinions of our experts on all things data and technology.

Category: Application Integration
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Building a Digital Bridge: Three Utilities That Transformed the Digital Customer Experience

Find out about why building a digital bridge for utilities customers isn’t optional, and industry customer engagement success stories.

Vikas Mukhi | April 10, 2018

How Social Media Can Personalize Your Customer Service

Using social media for customer service used to be a trend; now it’s used regularly by companies. New blog posts shows all of the advantages of social media usage.

Vikas Mukhi | April 3, 2018

How to Get Feedback from Customers

Gathering customer data requires a careful approach to asking your customers for information without driving them away.

Vikas Mukhi | March 27, 2018

Redefining the Customer-Centric Utilities Company in the Age of Distributed Energy Resources

The key to a successful DER implementation strategy is in improved customer relationships, including the adoption of successful tools for self-service.

Vikas Mukhi | March 22, 2018

The Cost of Ignoring the Future of Self-Service Customer Support

Everyone knows that customer service is important for business. In today’s digital world, the definition of what constitutes great customer service is changing.

Vikas Mukhi | March 21, 2018

Tips for Analyzing Customer Data to Improve Marketing

Customer data is vital to organizations’ marketing efforts. You have the data, but what do you do with it? New blog provides tips.

Vikas Mukhi | March 14, 2018