Why Clients Choose Datavail
Proof that quality-driven partnership delivers results. Choosing a technology partner means trusting them with systems that are complex, long-term, and business-critical. That trust isn’t assumed. It’s earned through quality execution, proactive guidance, and measurable outcomes.
In our most recent client survey, Datavail earned a Net Promoter Score (NPS) of 78, a best-in-class result for IT services.
“Feels like an extension of our own team.”
Enterprise IT Leader
What an NPS of 78 Means for Your Business
A high NPS means clients would recommend us to their peers. In practical business terms, it means:
- Critical platforms perform consistently and predictably
- Quality controls reduce risk, rework, and unplanned downtime
- You get proactive guidance that anticipates issues and improves the environment
- Your teams spend less time managing vendors and more time delivering business value
“They are always there when we need them.”
Director of Infrastructure
The Business Impact of Quality Execution
- More stable environments with fewer incidents
- Reduced operational risk and fewer surprises
- Faster, more accurate resolution of issues, even after hours
- Proactive monitoring and recommendations that prevent problems
If your current provider is “good enough,” you’re probably still absorbing hidden cost in rework, escalations, and risk. Quality isn’t a slogan, it’s operational discipline.
Frequently Asked Questions
What is Net Promoter Score (NPS)?
NPS is a client loyalty measure based on how likely customers are to recommend a company. It is widely used as a signal of customer experience and delivery consistency.
Is an NPS of 78 good for IT services?
Yes. In IT services, an NPS of 78 is considered best-in-class and indicates unusually strong customer loyalty and satisfaction with service delivery.
How important is NPS when choosing a managed services partner?
NPS is important because it reflects how clients feel after working with a provider over time. A high NPS suggests strong delivery consistency, trust, and accountability. While not the only factor, it is one of the clearest external indicators of service quality in real operating environments.
How do I evaluate the delivery quality of an IT services provider?
Delivery quality is best evaluated by consistency over time, including system stability, proactive support, clear communication, and customer feedback such as Net Promoter Score.