How Oracle Fusion AI Agents Transform Benefits Experiences

Enterprise organizations are no longer asking if AI belongs in HR—they’re asking where it delivers real value. Oracle Fusion Cloud is answering that question with Fusion AI Agents, designed to automate high-volume, high-friction business processes directly inside enterprise applications.

One of the most impactful use cases? Benefits enrollment.

In industries like hospitality—where workforces are large, diverse, and constantly changing, benefits questions can overwhelm HR teams during open enrollment. Oracle Fusion AI Agents, when designed and deployed correctly, transform this experience for both employees and HR.

What Are Fusion AI Agents in Oracle Fusion Cloud?

Oracle Fusion AI Agents are purpose-built AI capabilities embedded within Oracle Fusion Applications, designed to assist users by automating tasks, answering questions, and guiding decisions using real-time business context.

Unlike generic chatbots, Fusion AI Agents:

• Operate within Oracle’s security, data model, and application workflows
• Leverage Fusion extensibility and Oracle Cloud Infrastructure (OCI)
• Deliver context-aware guidance based on role, eligibility, policies, and business rules
• Are designed for enterprise-scale performance and governance

These agents don’t replace core applications—they enhance them, helping users move faster, reduce manual work, and improve outcomes.

Why Benefits Enrollment Is Ripe for AI

Benefits enrollment is one of the most complex HR processes to manage, especially for hospitality organizations with:

• Seasonal and hourly workers
• Contractors and cross-property transfers
• Role-based and location-based eligibility rules
• High volumes of repetitive employee questions

HR teams often spend hours each week answering the same questions:

• Am I eligible for this plan?
• What changes if I transfer locations?
• Which plan covers my dependents?
• How do I compare options?

This is exactly where an AI agent delivers immediate value.

Introducing the Benefits AI Agent for Oracle Fusion Cloud HCM

Datavail designed and implemented an AI-powered Benefits Advisor Agent, embedded directly into Oracle Fusion Cloud HCM, for a leading hospitality organization facing enrollment complexity at scale.

The agent provides real-time, personalized benefits guidance through a simple chat-based interface—eliminating the need for employees to search portals, read dense plan documents, or wait for HR responses.

How the Benefits AI Agent Works: Instant, Personalized Benefits Guidance

Employees ask natural-language questions and receive immediate answers tailored to:

• Their role and worker type
• Eligibility rules
• Dependents and current elections
• Organization-specific benefits policies

This ensures guidance is accurate—not generic.

Accurate Interpretation of Hospitality-Specific Policies

The AI agent is trained on company-specific rules, including:

• Seasonal worker eligibility
• Contractor benefits limitations
• Cross-property and location-based differences
• Employee housing and travel-related benefits

This level of policy awareness is critical in hospitality environments.

Secure, Enterprise-Grade AI Architecture

The solution is built on Oracle Cloud Infrastructure and leverages Oracle Fusion extensibility. A hybrid LLM architecture ensures sensitive employee and benefits data remains protected, while still delivering fast, accurate, personalized responses.

Employees receive trusted guidance—without exposing sensitive data or documents.

Real Operational Impact for HR Teams

By automating benefits inquiries, the agent:

• Reduces HR service tickets during open enrollment
• Eliminates hours of manual document lookup and email responses
• Improves consistency and accuracy of employee guidance
• Frees HR teams to focus on strategic workforce initiatives

Why This Matters Beyond Benefits

This use case demonstrates something bigger: AI agents are no longer experimental—they’re production-ready inside Oracle Fusion applications.

When implemented thoughtfully, Fusion AI Agents:

• Improve employee experience
• Reduce operational burden
• Scale across complex enterprise environments
• Deliver measurable business outcomes

Benefits enrollment is just the beginning.

See the Benefits AI Agent in Action. Watch the demo video, “Benefits Enrollment for Hospitality Teams: Using Oracle HCM AI Agent” to see how the Benefits AI Agent operates within Oracle Fusion Cloud HCM, answering employee questions in seconds, dynamically comparing plans and eligibility, and guiding employees through benefits decisions with accuracy and consistency.

Want to explore what Fusion AI Agents could look like in your environment? Connect with Datavail’s AI experts to define a practical roadmap for deploying Fusion AI Agents aligned to your Oracle Cloud HCM strategy.