Customer Engagement

Enhance client experiences with customized, secured interactions

Expand Client Engagement

Put the client first to build profitable, loyal relationships and gain a competitive advantage. Smart Microsoft technology can help firms identify and reach potential clients and deliver personalized experiences to foster client loyalty.

"72% of global consumers now expect a customer service agent to already know their product and service history when they make contact."
– Microsoft

Customer Experience Matters

The digital transformation is here, customers expect self-service options and a more personalized experience. A better customer experience keeps customers engaged and helps drive loyalty. We’ve got expertise building customer engagement using Microsoft solutions combined with best practices.

  • Customer Self-Service: e-billing, web portals, demand management, mobile-first applications and more
  • Case Management: track incidents and provide customer care with a Dynamics CRM implementation
Award-Winning Microsoft Experience

Microsoft Gold Partner, recognized for global and national awards for excellence

Experienced Integrators

Deep integration knowledge across multiple types of legacy systems. Can connect front-and-back systems seamlessly

Technology Stack Expert

Extensive experience with web platforms and technologies. Adept developers in CMS technologies and frameworks: Progress Sitefinity, Orchard CMS, Agility CMS. Experts in responsive and mobile technologies . A top SharePoint integrator for Microsoft. 40+ Dynamics CRM success stories.

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