Database Support Services

Proactive and Reactive Database Management from Expert DBAs

Datavail’s database support team becomes part of your database environment to provide unprecedented 24x7x365 service. There is no standard al la carte list of DBA activities you are restricted to. We perform any DBA support task anytime you need it. It’s that simple.

By utilizing Datavail’s foundational ITIL process and delivery methodology, our DBA experts can apply their breadth of expertise to provide both proactive and reactive database support. Our proactive database support will ensure that your database environment receives the preventative care it requires for the future while also promising to have the availability to respond to your most critical needs with integrity.

Datavail’s robust support service model encompasses a wide range of activities. Within our company’s best practices, our expert DBAs will provide routine tasks, such as patching, backups, configuration and installation. Other support tasks are tailored to each unique database environment. This includes customized deployment procedures, refresh methodologies, failover and replication routines that require focused attention beyond rudimentary knowledge application.

The delivery design of Datavail’s database support will never restrict your company’s ability to optimize your environment or ignore opportunities to improve current practices.

Key Features of Datavail’s Support Services:

  • Database Health Checks
  • Proactive Administration
  • Customer Service Requests
  • Clear Roles and Responsibilities
  • DBA Flexibility and Scalability
  • Primary and Support DBAs
  • Datavail Collective Intellect
  • Collaboration and Delegation

Datavail’s database support model demonstrates how both Primary DBAs (horizontal) and Technical DBAs (vertical) collaborate with clients to understand their database environment and provide the best service available in the industry.