Utilities Self-Service

Elevate customer care with self-service technology

Customer self-service: You can turn it into an online customer relationship-builder with Navantis, a Datavail company.

  • 71% of consumers want to solve most customer service issues on their own
  • 73% say that valuing their time is the most important thing companies can do to provide good customer service
  • Self-service technology can save your customer’s time while it saves your utility money. Reduce call-centre calls, lower bill-processing and mail-out costs, improve outage reporting and more.

Deep expertise in utility self-service solutions

  • A go-to resource for some of North America’s largest electric utilities
  • Proven expertise with e-billing, web portals, demand management, mobile-first applications and more
  • Former utility IT pros on staff

Award-winning expertise

  • 19 years of experience with Microsoft and long-time award winner. Navantis has been named Portals and Collaboration Partner of the Year and Microsoft Technology for Good Partner of the Year.
  • Proficiency in the full suite of Microsoft tools: .NET, SharePoint, CRM, ERP and BizTalk. Navantis weaves technology together to seamlessly connect the back office and front office.
  • Expert with an extensive technology stack used in self-service applications. Extensive experience with web platforms and technologies. This includes multiple CMS platforms like SharePoint, Progress SiteFinity, Agility CMS etc. and web technologies and frameworks including HTML5, CSS, Bootstrap, AngularJS, jQuery and others as applicable to the solution and design requirements. All while leveraging our core competency of the Microsoft .Net framework.

Easy implementation, reliable support

Any technology change brings some disruption, and that’s why Navantis has created methodologies to minimize impact on your business. Navantis brings:

  • Proven methodologies: We’ll come to the table with artifacts, best practices and utilities-specific design tools to mitigate risks.
  • Agile, incremental approach: We deliver applications in phases and validate them with users to maximize adoption.
  • Continuous improvement built in: We operate on a build-measure-learn-improve model. We’ll monitor user and system behaviour to inform enhancements.
  • Data management support: Data is the foundation for self-service applications. If you need help managing yours, Datavail, the parent company of Navantis, is the largest data management firm in North America.

Learn more about Datavail