Large Health Care Company Calls Datavail "Great Augmentation to Staff"
Introduction
This case study delves into the experience of a large enterprise health care company that partnered with Datavail. Through this collaboration, the company found an excellent augmentation to their staff, addressing critical challenges and achieving impressive results.
The Challenges Faced
The health care company recognized several challenges that needed to be addressed when they decided to bring in external expertise like Datavail. These challenges included:
24×7 Coverage for Databases
Maintaining round-the-clock coverage for their databases was essential for the smooth operation of critical systems. The company needed a partner who could provide support not only during regular business hours but also on weekends and holidays.
Turnover and Burnout
The on-staff database administrators were facing high turnover rates and burnout due to the demanding nature of their roles. It was crucial to reduce these factors to ensure the well-being of their team members while maintaining consistent service levels.
Resource Redeployment and Augmentation
With limited resources available internally, the company sought a solution that would allow them to reallocate their staff more effectively. They needed a partner who could provide additional expertise as an augmentation to their existing team.
The Use Case: Types of Databases Managed
To tackle these challenges head-on, Datavail stepped in and offered comprehensive support in managing different types of databases utilized by the health care company. These included:
Oracle
As one of the most widely used database platforms in the industry, Oracle required expert management to ensure its optimal performance within the health care company’s operations.
Oracle EBS
Oracle E-Business Suite (EBS) is a complex system that integrates various business functions. Managing this critical system required specialized knowledge and experience, which Datavail was able to provide.
MySQL
In addition to Oracle databases, the health care company also relied on MySQL for certain applications. Expert management of this open-source database was vital for seamless operations.
Achieving Results with Datavail
Since partnering with Datavail, the health care company has experienced a multitude of benefits. The results speak volumes about the effectiveness of this collaboration:
Improved Database Administration Quality
With Datavail’s expertise and dedication, the health care company witnessed a significant improvement in the quality of their database administration. This resulted in enhanced performance, increased data security, and improved overall efficiency.
Round-the-Clock Coverage
Datavail’s 24×7 support ensured that critical databases were monitored and managed at all times. The health care company no longer had to worry about potential downtime or delays due to after-hours incidents as they could rely on Datavail’s prompt response and action.
Resource Reallocation
By leveraging Datavail’s services, the health care company successfully redeployed their on-staff resources more effectively. This allowed their internal team to focus on strategic initiatives and other mission-critical tasks while leaving day-to-day database management in capable hands.
Cost Savings through Remote Database Management
One of the standout benefits experienced by the health care company was cost savings. By utilizing Datavail’s remote database management services, they were able to save between 10-25% of costs compared to traditional in-house management approaches.
Client Testimonial: A Great Augmentation to Our Staff
The success story of this large enterprise health care company is best summarized by their own testimonial:
“They have been a great augmentation to our staff. They are responsive and qualified to do the job.”
This client quote encapsulates the positive impact that partnering with Datavail had on their operations. The responsiveness and expertise provided by Datavail made them an invaluable asset to the health care company’s database management team.