DBA Service Management

Expert Database Support for Enterprises

Keeping in line with our belief that a successful delivery organization must be modeled around ITIL delivery practices to ensure effective management and positive results, Datavail has separated Delivery Management from Service Management. Each customer is supported by a team of experts including an Account Executive, Service Manager and Primary DBA as well as an Executive Sponsor.

Primary Manager Account
Technical Leadership Service quality New SOWs
Quality control – staff Regular reporting Relationship Management
Crisis Management – technical Continuous improvement Cooperative marketing
Innovation Duration less than 15 minutes Executive communication
Technical escalation point Contract change management Alternative escalation point
Liaison with tech leaders Advocate inside Datavail
Educate / Escalate Drives execution of work streams
Executive Sponsor
Executive Communication Conflict Resolution Business Alignment