The largest data and database services provider in North America | Speak with Us
DBA Service Management
Expert Database Support for Enterprises
Keeping in line with our belief that a successful delivery organization must be modeled around ITIL delivery practices to ensure effective management and positive results, Datavail has separated Delivery Management from Service Management. Each customer is supported by a team of experts including an Account Executive, Service Manager and Primary DBA as well as an Executive Sponsor.
|Technical Leadership||Service quality||New SOWs|
|Quality control – staff||Regular reporting||Relationship Management|
|Crisis Management – technical||Continuous improvement||Cooperative marketing|
|Innovation||Duration less than 15 minutes||Executive communication|
|Technical escalation point||Contract change management||Alternative escalation point|
|Liaison with tech leaders||Advocate inside Datavail|
|Educate / Escalate||Drives execution of work streams|
|Executive Communication||Conflict Resolution||Business Alignment|
Call us:Chat with us.
Or complete the form below and we’ll call you.