Art of BI: Getting More From Oracle Support – Get Hot Topics

By | In Art of BI | October 07th, 2012

It really can be annoying logging into Oracle Support every day, multiple times, just to try to view the latest bugs, patches, and information center updates.  What happens if you skip a day or a week of logging into the web-based interface? You are then just that far out of sync with the ever changing world of Oracle software.

But don’t fret.  You can actually get daily email sent to your inbox like my daily feeds seen in the image below.

[simage=621,640,y,center]

This is a much more utopian way of thinking; You do very little work and get lots back in return. Or something like that.

Set it up following the instructions below and you can get an email every day with your current SRs, software patches, updates, etc.

Set up Hot Topics at Oracle Support

Here’s all you need to do:

  1. Navigate to Oracle Support, http://support.oracle.com
  2. Click More
  3. Click Settings
    • [simage=622,400,y,center]
  4. On the resulting page under Personalization, click on Hot Topics E-Mail
    • [simage=623,400,y,center]
  5. On the resulting page start configuring this page to your likes.  Add and search for the software which you care about and select the perspectives which you wish to include in your email.  Make it look similar to the below.
    • [simage=624,640,y,center]
  6. Apply the settings and the next day you should have an email in your inbox with updates from Oracle Support.
  7. Done.

If you found this helpful let me know.  Surprisingly Oracle Support has several neat features like this that most people don’t use.  Either they don’t know that features like this exist or they just use Oracle Support in a very rudimentary way.  Consider yourself enlightened.

Cheers.

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Christian Screen
Christian is an innovator in analytics and data warehousing design, best practices, and delivery. With more than fifteenyears of decision support and data warehousing with key experiences at Office Depot HQ, Sierra-Cedar, and Capgemini, he oversees the Oracle Analytics Practice which includes the technical development and delivery of Oracle BI collaboration software, data warehouse solutions, Oracle BI/EPM projects, and packaged analytics solutions at Datavail.

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2 thoughts on “Art of BI: Getting More From Oracle Support – Get Hot Topics”
  1. Enlightened indeed Christian! 🙂

    Thanks so much for posting this. I was intrigued when I heard you mention this during your OOW presentation (a great session by the way), and I for one fall into the category of “didn’t know this feature existed”… If you have any other suggestions of lesser-known-gems you’d recommend, please let us know.

    Thanks again!

    Jeremy