Our remote database management process revolves around providing you with top-notch database optimization experts and highly scalable remote database management service around the clock. We assign one primary and secondary DBA expert lead to become an extension of your team. These experienced database management leads will get to know your team and environment, communicating and collaborating with you on a regular basis via phone, email, instant messaging, or in person – just like your own DBAs. They will respond to emergencies, proactively monitor and report on your system health, prevent database problems, and help you plan for future database initiatives.

Preventing Problems Before They Happen
Our powerful remote DBA tools for database monitoring, management, and automation detect potential problems before your databases are affected. These remote database management tools immediately alert our service support team to execute corrective action and keep your databases running smoothly. When problems do occur, our database services team analyzes incident data and develops automated responses to prevent future problems without manual intervention. Your primary DBA will then work with you to develop and implement strategic irreversible corrective actions (ICAs) to prevent future incidents.

Performance Reporting and Problem Tracking
To ensure you always know what’s going on in your environment, event status and performance reports are posted on our Customer Portal and are reviewed on a regular basis. Our problem tracking system ensures complete visibility, control, accountability, and closure for every action, including:

• System-generated tickets
• Client-generated tickets
• Service requests

The Highest Level of Scalable Support
Datavail follows a scalable process for managing database environments based on the Information Technology Infrastructure Library (ITIL) framework. Our database management processes ensure that our people and tools work in unison to provide the highest levels of support and responsiveness. Effective use of the ITIL framework enables continuous service improvement and scalable operations, resulting in solid database optimization and performance.

Learn more about our remote database monitoring tools and our team of database experts.