Database Management Process

Learn About Our Culture of Delivery Scalability, Teamwork and Expertise

Datavail's database management process equips your company with the industry’s best DBA experts and a combination of quality delivery options when you need it. Our remote database management services are highly scalable to adjust to the unique qualities of your environment. As your company grows, our delivery framework ensures that Datavail can flex to meet the client demands of tomorrow.

The Highest Level of Scalable Support

Datavail follows a scalable database management process for managing database environments based on the Information Technology Infrastructure Library (ITIL) framework. Our database management process ensures that our employees and tools work in unison to provide the highest levels of support and responsiveness. Effective use of the ITIL framework enables continuous service improvement and scalable operations, resulting in solid database optimization and performance.

Our Primary DBAs Become an Extension of Your Team

Datavail assigns a Primary DBA expert to serve as a leader responsible for the value we bring to your company. These experienced database management leads will get to know your team and environment, communicating and collaborating with you on a regular basis via phone, email, instant messaging or in person – just like your own DBAs. This contact will take accountability for emergencies, proactively monitor system health and work side by side with your team to plan for future database initiatives.

Behind our Primary DBAs, Datavail has a team of experts in the cloud waiting to assist as directed.

Preventing Problems Before They Happen

Our powerful remote DBA tool for database monitoring, management and automation helps detect problems as soon as they occur and anticipates future incidents before your databases are affected. As part of our database management process, this remote database management tool alerts our team to execute corrective action and keep your databases running smoothly 24x7x365. When problems do occur, our team analyzes incident data and develops automated responses to eliminate future repeated incidents. Your company’s Primary DBA will then work with you to develop and implement strategic irreversible corrective actions (ICAs) to prevent future incidents.

Performance Reporting and Problem Tracking

To ensure transparency within your database environment, event status and performance reports are posted on our Customer Portal and are updated on a regular basis. Our tracking system ensures complete visibility, control, accountability and closure for every action, including: